What's in your cookie dough?
Regular Cookies: Enriched Flour (Bleached Wheat Flour, Malted Barley Flour, Niacin, Iron, Thiamin Monoitrate, Riboflavin, Folic Acid), Butter (Sweet Cream, Natural Flavoring), Eggs, Salt, Vanilla Bean Extract, Sugar, Almond Oil Extract, Baking Powder.
Gluten Free Cookies: Gluten-Free Flour (Whole Grain Rice Flour, Potato Starch, Tapioca Flour, Salt, Xanthan Gum), Butter (Sweet Cream, Natural Flavoring), Eggs, Salt, Gluten Free Vanilla Bean Paste, Sugar, Baking Powder.
Caramel Chocolate Cookies:
Enriched Flour (Bleached Wheat Flour, Malted Barley Flour, Niacin, Iron, Thiamin Monoitrate, Riboflavin, Folic Acid), Butter (Sweet Cream, Natural Flavoring), Eggs, Salt, Vanilla Bean Extract, Sugar, Baking Powder
Glycerine, Propylene Glycol, Water, Natural and Artificial Falvors, Xanthum Gum, and Potassium Sorbate.
Enriched Flour (Bleached Wheat Flour, Malted Barley Flour, Niacin, Iron, Thiamin Monoitrate, Riboflavin, Folic Acid), Butter (Sweet Cream, Natural Flavoring), Eggs, Salt, Vanilla Bean Extract, Cinnamon, Sugar, Baking Powder
Enriched Flour (Bleached Wheat Flour, Malted Barley Flour, Niacin, Iron, Thiamin Monoitrate, Riboflavin, Folic Acid), Butter (Sweet Cream, Natural Flavoring), Eggs, Salt, Baking Powder, Molasses, Allspice, Ginger, Dark Brown Sugar
**Our gluten/almond free vanilla bean cookies used Neilsen-Massey Vanilla Bean Paste instead of Almond Oil Extract in the frosting **
What's in your Frosting?
Sugar, Vanilla, Almond Oil Extract**, Water, Meringue Powder (Corn Starch, Egg Whites, Sugar, Gum Arabic, Calcium Sulfate, Citric Acid, Cream of Tartar, Silicon Dioxide)
*For the Chocolate Caramel Cookies, Glycerine, Propylene Glycol, Water, Natural and Artificial Falvors, Xanthum Gum, and Potassium Sorbate is used in place of almond oil and or vanilla
* For cookies other than our signature Almond-Vanilla, Vanilla Bean is used. No almond added
Do you bake gluten free cookies?
Yes we do! Our Vanilla Bean gluten/almond free cookies are absolutely delicious! They are light and fluffy with a slight crunch! (personally I prefer them)
**DISCLAIMER: Our products are produced in a home kitchen that is not subject to state licensure or inspection and that may also process common food allergens such as tree nuts, peanuts, eggs, soy, wheat, milk, fish and crustacean shellfish.**
How long of a shelf life do your cookies have?
If you place cookies (even if they are pre-wrapped) in an airtight container, they can last upwards of 4 weeks on the counter. Please do not place them in the refrigerator as it can cause the cookies to sweat.
What kind of food colouring do you use?
We use Americolor food colouring, Amerimist and Cookie Countess Airbrush Colouring, Crystal Colours, The Sugar Art Powder Food Colouring and Sweetsticks Edible Art Paint for our painted cookies.
Shipping & Packaging
How are my cookies packaged?
Normal Orders are individually heat sealed unless otherwise requested.
Shipped orders are individually packaged, bubble wrapped, and double boxed to ensure safe delivery. While accidents do happen, I do take great care in wrapping all cookies.
When will I receive my cookies?
Normal Orders are delivered on Thursday - Sunday unless otherwise arranged by the customer
Shipped orders: We will do our best in getting your cookies to you by or before your due date. Because we are based and shipping out of Colorado, shipping is typically 1-2 business days however it can take up to 5 business days for your order to come in.
Who are my cookies shipped through and how are shipping charges calculated?
At Love & Baking we use USPS to ship our cookies. We will do our best to ensure you receive your cookies by your requested due date. Please take into consideration inclement weather and other shipping delays. Shipping rates that are posted also cover the cost of materials used to ensure safe delivery (packing bubbles, shipping boxes, tape etc.)
Packages left at the door – sometimes a shipper will leave the package at the door if they determine it is safe. Apartments, Condos, Dormitories, Hotels, Hospitals – shipments are usually directed to a complex office or receiving department which may result in delays. We recommend letting the recipient know they will be receiving a package so they can be on the look-out for it. No refunds are given due to lost or mail-caused delays. Deliveries to extended delivery areas are not guaranteed. No refunds are given for incomplete or wrong addresses.
I received my cookies but they are in crumbles do I get a refund?
If the product is damaged in shipping, we will process a damage claim with UPS or USPS. Claims must be made within 5 days of receipt. The shipping company may require that the damaged product, box & all items included in package be picked up for inspection; so please do not discard the box, product or any of its contents. Damage & unsuccessful deliveries are not common. Please take pictures of all damages and send them to email@example.com
We are unable to complete a refund for broken cookies
What is the difference between ribbon tied, and non ribbon tied?
Ribbon Tied refers to the way the cookies are packaged. Each cookie is packaged in a cellophane bag to ensure freshness. For regular cookies, the bag is heat sealed. On ribbon or twined tied bags, they are individually wrapped with a ribbon. Ribbons are matched with the cookie theme or can be a specifically requested colour.
Do you deliver?
Yes, If you are in the Denver, Boulder, Longmont or surrounding areas, it is possible for me to deliver your order straight to you. This may be at an additional cost. See my pricing page for pricing boundaries
More About Ashley
When do you start baking?
I have baked since I was young but really got into it while in college. I would try new recipes for cookies, cake, cupcakes, and cake pops and take them to classes for others to try.
Do you bake full time?
Nope. I have a full time job at a tech company as a Project Manager. I’m also a full time student pursuing a Master’s degree in Cybersecurity. While I absolutely love my job, I have a passion for baking so I decided it’s time to turn my passion into a business and voila! I arrived here.
What inspires you?
I draw inspiration from all kinds of things. Like many women, I am a multi-tasker. I can be in a meeting and draw a cookie design in the corner of my planner. Or on a nice walk and see something that sparks imagination. This is why I love creating new designs it allows my creativity to run rampant in a fun and delicious way
Where do you work?
I currently alternate between home and a commercial kitchen depending on the size of the order.
How often do you bake?
I bake Mondays - Wednesdays and Deliver Thursdays - Sunday I’m a very big planner so I make sure to manage my time wisely so baking, work, and school don’t impact each other.
Are you professionally trained?
No, I am self taught by a lot of Youtube videos, books, and baker blogs. I AM food safety certified so rest assured your cookies are being made in safe hands. For a list of places I've found recipes, and learned the tricks of the trade, please see the Resources Section of the FAQs.
Terms, Conditions, and Privacy
Love & Baking respects the privacy of our customers, business partners, employees and job applicants and other visitors to our websites who may choose to provide personal information. We recognize the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you in understanding what types of information we may collect, how that information may be used, and with whom the information may be shared.
All orders are to be paid in full when the order is placed including online, phone, and in-person orders. Online orders can be placed at www.loveandbaking.org. We ask that you give us 1-2 weeks’ notice for all orders for planning and quality decorating. 2 weeks minimum for orders being shipped
Your satisfaction is our goal. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of receiving cookies) of your concern. We will either get you a new batch or refund you for the amount returned minus shipping. If your order was shipped to you and was damaged, we do need to fill out a damage claim with the shipping company. In this case please take photos of the damages and send them to me so an appropriate claim can be filed.
Order Cancellation Policy
We at Love & Baking realize that things happen and plans can change. We will gladly assist you in making changes to your order date and time whenever possible. Love & Baking reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations will be as follows: 25% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for canceling the order any later. It is at Love & Baking’s discretion, to change or otherwise offer any other options to the customer. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be stored until further notice from customer. Because of the nature of our business and our quality and freshness assurance, we will dispose of cookies if they are not received within 7 days of due date. In this case, you will NOT be refunded due to the above rules.
What personal information do we collect?
Personal Information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Love & Baking may collect certain personal information from customers. We do not collect personal information from our web site unless you choose to provide such personal information. No credit card information is stored on our website. Credit card information that is given by phone is destroyed immediately after approval and processing.
How does we use personal information?
Love & Baking will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Love & Baking through other sources such as trade shows and/or our advertising campaigns.
With whom do we share personal information?
Love & Baking will not share personal information with third parties. We will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We will not sell your personally identifiable information to anyone.
Links to Non Love and Baking Web Sites and Third Parties
Children Under 13
Access and Opting Out
You may, at any time, remove your personal identifying information from our current customer database. If you have submitted personal identifying information to us and you wish to have it removed from our records, if you have other questions about this policy, the information you have provided to us, or wish to notify us that you do not want your information shared with unaffiliated third parties, please contact us at: Loveandbaking2018@gmail.com.
Any questions regarding this Privacy Statement or if you believe that the privacy of your personal information has not been respected, you may email us at firstname.lastname@example.org .
Changes to this Statement
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Love & Baking encourages you to periodically review this policy to be informed of how we collect, use and protect your information.